Privacy Policy
What is this Privacy Policy for?
The privacy of our patients is important to Enhance Cosmetc Solutions. This privacy policy is for enhancecosmeticsolutions.co.uk and served by Enhance, 2 Oak Barn Close, Cranfield, Beds MK43 0tw and governs the privacy of its users who choose to use it. The policy sets out the importance of maintaining confidentiality of personal data we collect and explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
Definitions
Personal Data - Personal Data means information about a living person who can be identified from the data held about them.
Usage Data - Usage Data is automatically generated data collected by the use of the Site or from Site communications itself (for example, the length of time of a page is visited).
Cookies - Cookies are small pieces of data sent from a website and stored on the user’s device.
Data Controller - Data Controller is a person who decides the rationale for which and the way in which any personal data is to be, processed.
Data Processor (or Service Providers) -Data Processor or Service Provider is any person or organisation who processes data on behalf of the Data Controller.
Data Subject -Data Subject is any living person who is the subject of personal data.
User -The User is the person using our website.
Contact & Communication
People using our website do so at their own discretion and provide any such personal details requested at their own risk. Upon contact your personal information is kept private and stored securely until a time it is no longer required or has no use, or that you request, via email, for your details to be removed from our contact database. Every effort has been made to ensure a safe and secure email/upload/download submission form process, but advise users using such forms do so at their own risk.
Please note that if you have contacted us via email to stop any communication from us, these actions will only stop emails that are not related to booking confirmation/ payment confirmation/ aftercare.
We endeavour to process your request immediately but occasionally it may take a few days to take effect.
How we use your personal information
We use any information submitted to fulfil your order, account registration and/or take payment and to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.
We use your information to take payment for the goods and services you purchase on our website. Our payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase. For these providers we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handle by these providers.
This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.
We may share your enquiry data with our marketing agency for statistical purposes only.
Your information will not be sold to third parties for marketing purposes.
The Website
This website is GDPR compliant; we take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Use of Cookies
Cookies are small files saved to the user’s computer / device hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
The cookies we use allow us to recognise and count the number of visitors to the site and to see how visitors move around when using the site, which helps us to improve the way the website works. Cookies also allow the user to make full use of the online shopping and personalised features available on the website.
This website uses a cookie notification system informing the user on their first visit to the website about the use of cookies on their computer / device. This complies with recent legislation requirements for website's to notify users before leaving behind or reading files such as cookies on a user’s computer / device.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive/device they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Website Visitor Tracking
We use tracking software to monitor website visitors to better understand how they use our website. This software is provided by Google Analytics, Hotjar or similar which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html]
No personal information is stored, saved or collected.
External Links
Although we take every effort to only include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web link throughout our website. Visitors clicking on external links do so at their own risk.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
We may, through our social media platform accounts, share web links to relevant web pages. By default some social media platforms shorten lengthy url's [web addresses].
Users are advised to take caution and good judgement before clicking any shortened url's published on social media platforms by this website and it's owners. Despite the best efforts to ensure only genuine url's are published many social media platforms are prone to spam and hacking and therefore this website and it's owners cannot be held liable for any damages or ramifications caused by visiting any shortened links.
You’re Rights
You have the right to ask us not to process personal data for marketing purposes. Or request that your data details be removed from newsletters, email or telephone contacts.
You have the right to request or change;
- Personal data we hold about you
- Details on what personal, business data we hold
- Your personal data, if inaccurate or incomplete
- Withdrawal of your consent, whenever you have agreed for us to use your personal data, you have the right to change your mind and withdraw it.
- Your personal data to be deleted or to request we stop using it
Please note there may be occasions where we refuse your request for any of the above. If this is the case, we have a robust overriding reason to and will be legally obliged to. We may continue to hold healthcare records for you in order to comply with law or to provide care to you. If you wish to exercise any of your rights, have a complaint or questions about this policy, please see contact us please email roz@enhancecosmeticsolutions.co.uk
Complaints
To raise any concerns you have about aspects of the way your data has been managed or used by us, please contact us via email so we can resolve this. If you are not satisfied with our response, you can report your concerns to the UK Information Commissioner Office (ICO). Further information about how to do this are on the ICO website (https://ico.org.uk).
Changes to the privacy policy
From time to time we may update this privacy policy to reflect how we use your personal data. If there are any changes we will make you aware of these changes through our website or notify you by e-mail (if we hold your email details)
Resources & Further Information
Overview of GDPR – General Data Protection Regulation
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 - The Guide
If you require any further information please do not hesitate to contact us.
